Public offer agreement for remote sale of goods
on the website of the Internet platform "EXSPRESS CHIP»
" EXSPRESSCHEAP " Internet platform located on a domain name http://srilanka24.ru , limited liability company "EXSPRESS CHIP", OGRN 1175275074930, INN 5245029246, KPP 524501001; Legal address: 607635, Russia, city district of Nizhny Novgorod, rural settlement Novinki, Engineering proezd, 7, building 1, apartment 31, represented by General Director Svetlana Malova, acting on the basis of the Charter, hereinafter referred to as the" Administration of the Internet site", publishes a Public offer for the sale of Goods remotely.
1. TERMS AND DEFINITIONS
In this offer Agreement, unless the context requires otherwise, the following terms have the following meanings and are an integral part of it:
Offer — this offer Agreement, including all its appendices;
Acceptance—full and unconditional acceptance by the Buyer of the terms of this offer Agreement;
Product— goods, products, information about the name, assortment and price of which is published on the website of the Internet platform EXSPRESSCHEAP" http://srilanka24.ru
Website — http://srilanka24.ru
The administration of the Internet site - the site administration
Online platform http://srilanka24.ru— open for free visual inspection, publicly available, owned by LLC EXSPRESSCHEAP". resource located on the Internet at http://srilanka24.ru containing information about the product range, price, and terms of delivery to the Buyer.
A promotional discount is a discount that is given for a specific Product. The discount amount is indicated on the Product page. The Product price is based on a promotional discount.
Order — a duly executed request from the Buyer for purchase and delivery to the address specified by the Buyer, selected on the Site.
User — an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders on the Internet site "EXSPRESSCHEAP".
"Buyer" — an individual who has concluded this offer Agreement with the Seller on the terms and conditions contained in the offer Agreement;
Site visitor — a person who came to the site http://srilanka24.ru without the purpose of placing an Order and purchasing a product on the Internet site "EXSPRESSCHEAP".
Seller — a Legal entity or individual entrepreneur whose product is published on the Internet site.
Seller's page — a Site page containing information about the terms of sale, delivery and return of Goods sold by Sellers, as well as other information that is essential for the conclusion and execution of the contract of sale of Goods. The Seller's page is available via a link placed on the Product description page under the "Add to cart" button.
Personal Account-interface for storing and editing user data of the Buyer, closed area of the website of the Internet platform "EXSPRESSCHEAP", http://srilanka24.ru available only to Customers who have passed the registration procedure, allowing you to manage logical blocks.
Order history — a closed area of the Seller's online store, accessible only to Customers who have passed the registration procedure, and containing information on all the Buyer's Orders.
Debate is a way to settle disputes between the buyer and the seller before the court.
Bonus points are a conventional unit equal to 1 ruble.
Money back guarantee - under this wording, the parties understand and accept the following: When making an order and paying for a purchase on the online store's website, the buyer/Client/Customer automatically receives insurance for all paid orders. In case of loss of a parcel/order on any route, the insurance company will reimburse the Buyer/Client/The cost to the customer for the purchased paid product on the order and its mailing. The money back guarantee is canceled after The buyer/Customer receives the parcel/Customer.
2. GENERAL PROVISIONS
2.1. in accordance with articles 435, 437, 494 of the Civil code of the Russian Federation, this document, addressed to individuals, is an irrevocable offer of the EXSPRESSCHEAP limited liability company (EXSPRESSCHEAP LLC), represented by General Director Svetlana Malova, acting on the basis of the Charter, to conclude a public offer agreement on the terms specified below (hereinafter — the offer Agreement).
2.2. Full and unconditional acceptance of this offer Agreement is the Buyer's acceptance of the terms of this offer Agreement when registering in the "Personal account" on the site http://srilanka24.ru
2.3. Acceptance of the offer Agreement means that the Buyer agrees with all the provisions of this offer Agreement, and is equivalent to the conclusion of the agreement, that the Buyer makes payment and accepts the Goods in accordance with this offer Agreement.
2.4. Based on the foregoing, carefully read the text of the present Contract-offer
2.5. Goods sold by Sellers under this offer Agreement are not subject to further resale. The buyer guarantees that the goods are purchased for their own needs.
2.6. By ordering goods through the web site, the User agrees to the terms of sale set forth below (the "Conditions" of the sale of goods), terms of sale and delivery of Goods placed on the pages of the respective Sellers that contains information about conditions of sale and delivery of Goods. In case of disagreement with this User agreement (hereinafter-the Agreement / Public offer) The user must immediately stop using the service and leave the site http://srilanka24.ru
2.7. the Agreement may be changed by the site Administration unilaterally without notifying the User/Buyer's. The new version of the Agreement comes into force after 7 (seven) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
2.8. the Public offer is recognized as accepted by the Site Visitor / Buyer from the moment of registration of the User on the Site
2.9. the purchase and sale Agreement is considered concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.
2.10.By informing the Seller of your e-mail and phone number, the Site Visitor/User/The buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by it for the purpose of fulfilling obligations to Site Visitors/Users/Customers, for the purpose of sending promotional and informational messages containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public offer.
2.11. When Making An Order, The User/The buyer agrees that the Seller may assign the performance of the Contract to a third party
2.12.All rights and obligations User Agreement arise directly from the Seller, the Purchaser, by accepting this Agreement, fully understands and agrees that in the case of a contract with the Seller, "EXPRESS CHIP" is not a party of this agreement and shall not have responsibilities related to its implementation, except as provided in this Public offer.
2.13. You can place an order on the online platform http://srilanka24.ru 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.
3. SUBJECT OF THE AGREEMENT
3.1. The text of this Agreement is a public offer (in accordance with article 435 and part 2 of article 437 of the Civil code of the Russian Federation).
3.2. Acceptance of this offer (agreement) — execution by the Buyer of an order for the Goods in accordance with the terms of this offer. The Buyer makes an order for the Product by performing the actions specified in the "how to order" item.
3.3. the Subject of this Agreement is to allow the User to purchase for personal, family, home and other needs that are not related to business activities, Goods presented in the catalog of the Internet platform at the address http://srilanka24.ru
3.4. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the Internet platform.
3.5. the Seller transfers and the Buyer accepts and pays for the goods under the terms of this Agreement. The customer pays for the order 100% in advance. As long as the order, delivery and insurance amount of the Parcel for the order is not paid by the Buyer in full, the order is not considered accepted for execution and delivery.
3.6. ownership Of the Ordered Goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer. The risk of accidental loss or damage to the Product passes to the Buyer from the moment of actual transfer of the Product to the Buyer.
3.7. prices for Goods are determined by the Seller in a unilateral, undisputed manner and are indicated on the pages of the Internet site located at the Internet address: http://srilanka24.ru
3.8. the product Price is indicated in Russian rubles or US dollars
3.9. by Accepting this offer, the Buyer agrees that:
3.9.1. Registration data (including personal data) is provided voluntarily.
3.9.2. Registration data (including personal data) is transmitted in electronic Form via open communication channels of the Internet»
3.9.3. Registration data (including personal data) is transferred to the Seller for the purposes specified in this offer and may be transferred to third parties for the purposes specified in this offer.
3.9.4. Registration data (including personal data) can be used by the Seller for the purpose of promoting goods and services, by making direct contacts with the Buyer via communication channels.
3.9.5. the consent Given by the Buyer to the processing of its registration data (including personal data) is indefinite and can be revoked by the Buyer or its legal representative by submitting a written application to the registration address of EXSPRESSCHEAP LLC"
3.10. The agreement concluded on the basis of the Buyer's acceptance of this offer is a contract of accession to which the Buyer joins without any exceptions and / or reservations.
3.11. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement, including the Buyer's consent to the Seller sending him e-mail messages about the status of his order and surveys to improve the quality of Customer service. The buyer who purchased the product on the Seller's Internet site (who placed an order for the product) is considered as a person who entered into a relationship with the seller under the terms of this Agreement.
4. REGISTRATION ON THE SITE
4.1. only registered Buyers can Place an Order on the Internet site, and the Buyer has the right to register on the site only 1 (one) time, i.e. can have only one Personal account.
4.2. when registering in the "Personal account" on the website of the EXSPRESSCHEAP Internet platform http://srilanka24.ru the Buyer must provide the following registration information about themselves:
• Last name
• Email address (it will be used as username)
* Password to Your personal account (only Latin letters and numbers)
• Delivery address of the Ordered and paid product
• Date of birth
4.3. Personal data can be changed in Your personal account on the site
4.4. the site Administration (Seller) is not responsible for the accuracy and correctness of the information provided by the Buyer during registration and ordering
4.5. the Buyer who has registered on the Internet site receives an individual identification by providing a username and password. Individual identification of the Buyer allows you to avoid unauthorized actions of third parties on behalf of the Buyer and opens access to additional services. The Buyer is not allowed to transfer the username and password to third parties.
4.6. the Buyer is solely responsible for all possible negative consequences if the username and password are transferred to third parties.
4.7. if the User has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the site administration http://exspresscheap.ru by sending the corresponding email to the support service address: firstname.lastname@example.org
5. PRODUCT AND PURCHASE PROCEDURE
5.1. the Seller ensures that the Goods presented on the Site are available in its warehouse. The accompanying photos are simple illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/ characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify information about the Product, the Buyer can contact the Seller. The information provided on the Site is updated once a day.
5.2.if the Goods ordered by the Buyer are not available in the seller's warehouse, the Latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration.
5.3. the Buyer can submit a request to the site Administration at email@example.com about the necessary product that is not available on the site. The site administration will take all measures to meet the needs of Customers. Further actions are similar to all the above and below described work schemes.
5.4. the Buyer can order no more than 10 pieces of one type of product in one order. If the Buyer orders more than 10 items of one type of product in one order, the Seller and the site Administration are not responsible for the customs seizure of a part of the product that exceeds 10 pieces or the entire batch of products. The cost of the withdrawn goods, due to the fault of the Buyer who did not comply with the requirements of customs rules, is not refunded.
5.5. in case of cancellation of a fully or partially paid Order, the Parties agree on the terms of compensation for the amount paid: the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid. Or the Buyer can choose any other products to order for the canceled amount.
5.6. the Customer's Order is made in accordance with the procedures specified on the Website in the Section " how to order»
5.7. the Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
5.8. After placing an Order on the Site, the Buyer is provided with information about the order and delivery dates by sending an email to the address specified by the Buyer during registration.
5.9. the Order is considered incomplete if the Buyer has not made payment for the product on the website http://srilanka24.ru . If the Customer closed the order and made a payment, the Order is considered completed.
5.10. large-Sized goods, goods weighing more than 10 kg, as well as an order based on customer sketches, are issued by additional agreement between the Seller and the Buyer. The buyer will not be able to close the order and pay for an order without confirming all costs and the final cost of the Seller (the parties agree on the sketch, the time of preparation of wood, the production time of the product, the delivery time of the product, insurance cost of cargo, cost of fees, the cost of door delivery and other costs). Based on the results of the made approvals of all amounts, the Buyer pays 50% of the cost of the product, delivery, insurance, and duty. Full payment, the second part of the cost of 50% is made by the Buyer before the start of production of the product by the Seller. The seller notifies the Buyer that the product is ready to be manufactured.
5.11.The production time of wood products, under the order, as well as under the order according to The buyer's sketches, can reach 4 months.
5.12. The seller has the right to cancel the Customer's Orders containing Products that the Customer has previously refused 5 or more times, indicating reasons not related to the presence of defects in these Products
5.13. The seller has the right to refuse to conclude the contract and place an Order if the Customer has already issued and has not received other previously issued Orders for a total amount of 20 thousand rubles or more.
5.14. All information materials about Products presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Product, the Customer must contact the Seller before placing an Order.
5.15. If the execution of the Order by the Seller has become impossible for reasons beyond the control of the Client or the Seller (in the case of closure of the delivery region of the delivery Service, change of customs rules and procedures, and other circumstances preventing delivery of the Product in a consistent manner, including in case of loss of the Order during delivery, no Goods from the supplier of the Product, the non-arrival of the Goods at the Seller's warehouse, the lack of Goods in the warehouse in mind identified in the processing Order of marriage, presort or malfunction of the Product, etc.). The seller must immediately notify the Customer of this by sending an email to the email address specified during registration on the Site and/or in the "Messages" section, and the Customer must cancel the purchase and sale agreement or agree to new terms of delivery of Goods by placing a new Order, if the Product is on sale.
6. PRODUCT DELIVERY
6.1.Methods, as well as approximate dates for delivery of Goods sold on the Internet site are listed on the Website under "shipping"
6.2. Methods and estimated delivery time of Products sold by Sellers listed on the relevant pages of Sellers on the Website http://exspresscheap.ru. Delivery times may vary by up to 30 days.
6.3. the Territory of delivery of Goods presented on the Site is limited to the Russian Federation, the Republic of Belarus, Kazakhstan and Ukraine. In exceptional cases, delivery can also be made to other countries.
6.4. The delivery territory of certain Goods is restricted to certain countries. A detailed list of goods whose delivery is restricted is contained in the Customs regulations of the Buyer's country.
6.5. Rules of import Parcels, restrictions on the importation of goods, as well as the allowable amount of purchased goods established by the Buyer's country are tracked by the Buyer. The buyer, when ordering Products, independently complies with the rules and Requirements for the import of products from Sri Lanka established by the Buyer's country.
6.6. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
6.7. delivery of goods to the Buyer can be carried out in various ways chosen by them when placing an order. The delivery period is from 17 (seventeen) to 150 (one hundred and fifty) days, depending on the delivery method.
6.8. delivery Times may be extended at the Buyer's request by contacting the Seller.
6.9. delivery Times for large cargo can reach up to 150 days, depending on the delivery location and method.
6.10.The delivery method is chosen by the Buyer when placing an order.
• Postage (35-60 days)
* Sea mail (90-150 days)
* EMS dispatch (17-25 days)
6.11.Upon receipt of the Order, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party are referred to as the"Recipient").
6.12.The cost of delivery for each Order is calculated individually, based on information about the Seller of the ordered Product, Product weight, region, and delivery method.
6.13.The user understands and agrees that: delivery is a separate service that is not an integral part of the Product purchased by the Buyer. The terms and conditions for charging for delivery are available on the SRI LANKA Post website. Sellers who sell their Products on the Internet platform may charge a separate fee for the delivery service (the terms and cost of delivery, if a separate fee is charged for it, are posted on the relevant pages of the Sellers).
6.14.Claims to the quality of the purchased Product that arose after receiving and paying for the Product are considered in accordance with the Law of the Russian Federation "on consumer protection" and the warranty obligations of the relevant Seller. In this regard, the acquisition of the Goods delivered do not give the Buyer the right to claim delivery of the Goods purchased for the purposes of warranty service or replacement, does not allow to carry out warranty maintenance or replacement of the Goods by the check out to the Buyer and does not imply the possibility of a return shipping cost of the Item in cases where the buyer has the right to a refund for the Goods as such, in accordance with the RF Law "On protection of consumer rights".
6.15.The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the time of receipt of the Goods by the Recipient at the post office, unless the Parties provide for other places to receive the order.
6.16.When receiving an Order at a post office, the Recipient, after performing all the necessary procedures related to receiving the Goods, is obliged to inspect the delivered Goods and perform its opening in the presence of Mail employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the service life of the delivered Goods and the integrity of the packaging. If there are claims to the delivered Goods ( under-investment, attachment of Goods other than those specified in the shipment inventory, manufacturing defects, other claims), at the direction of the Recipient, Mail employees draw up a Report on the identified inconsistencies. If the Recipient has not made a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
6.17.In the case of a return delivered by Mail in connection with claims to the Goods the Consignee shall apply to the Shipment, and send to e-mail the Seller and site administration (firstname.lastname@example.org), (scanned copy or photo format .jpeg .png) containing the returned Goods, the following documents:
• a copy of the payment receipt or other document confirming the fact of purchase of the returned item on the Internet site http://srilanka24.ru
* photos with identified product defects.
* a copy of the Shipment inventory;
• the return form. ( download)
6.18.The product presented on the Site, in quality and packaging corresponds to GOST And TU, which is confirmed by the relevant documents of the country of Manufacture (certificates, etc.).
6.19. free delivery is carried out within the borders of the city of Nizhny Novgorod. Delivery becomes free when you buy from 1300 (one thousand three hundred rubles). Delivery in Nizhny Novgorod is carried out within two days from the moment of placing and paying for the order on the website http://srilanka24.ru If the purchase price is less than 1300 rubles, the courier delivery cost is 200 rubles within the borders of the city of Nizhny Novgorod.
6.20 Budget delivery - delivery that is also carried out by Sri Lanka post, this type of delivery excludes: cargo insurance and parcels, tracking (track number), any guarantees for the delivery of goods to the Russian Federation. When choosing this type of delivery, all responsibility is assumed by the buyer who placed the order on the site Exspresscheap.ru. OOO "Expresscheap" is not responsible for the delivery and shipment of goods from Sri Lanka. This type of delivery is only available in Russia.
7. PAYMENT FOR THE PRODUCT
7.1. the Price of goods sold on the Internet site is indicated in rubles of the Russian Federation, US dollars and includes value added tax if the relevant Seller applies the General taxation system.
7.2. the price of the Product is indicated on the Site. If the price of the Product ordered by the Buyer is incorrect, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the position or Order completely. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order was paid, the Seller returns the amount paid for the Order to the Buyer in the same way as it was paid, or the Buyer selects any other products on the site for the amount that was paid by the Buyer for the canceled order.
7.3. the price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the product Paid By the Buyer is not subject to change. The Product price can be differentiated by region.
7.4. On line payments are accepted via electronic payments via the Robokassa payment system and the Yandex payment system. Money and the electronic payment system PayPal.
when paying for an order via the Robokassa payment system, you will be
redirected to the Robokassa payment gateway Where You will need to enter the
details of the Bank card with which You pay for the order. Connection to the
payment gateway and transfer of information is carried out in secure mode using
the SSL encryption Protocol. If Your Bank supports the Verified By Visa or
MasterCardSecureCode secure Internet payment technology, you may also need to
Enter a special password to make the payment.7.4.2 At payment of the order
through payment service provider Yandex.Money it will be offered to you, at
choice several payment methods (Yandex.Money, the cash card, the terminal, Alpha
Click, Sberbankonlayn, MasterPass). After the choice of a payment method you
will be moved on the page of payment on which you will need to enter data for
payment of the order.
7.4.2 when paying for an order via the Yandex payment system.Money You will be offered, a choice of several payment methods (Yandex.Money, Bank card, terminal, Alfa-Click, Sberbank Online, MasterPass). After selecting the payment method, You will be moved to the payment page, where you will need to enter data to pay for the order.
7.4.3 When paying for an order via PayPal, You will be moved to the PayPal payment system page. A PayPal account is required for payment. You can create an account on the site: https://www.paypal.com/ru/
220.127.116.11 starting from July 31, the PayPal payment system cancels internal transfers in Russia. Read more on the company's website.
7.4.4 when paying via the Robokassa payment system, a Commission is charged for the transaction, according to the Robokassa tariff plans. Please check the exact Commission percentage on the website https://robokassa.com. When paying via the Yandex payment system.Money is charged a 3.5% transaction fee (three point five). When paying via PayPal, a transaction fee may be charged. Check on the website www.paypal.com/ru/
7.5. Features of payment for Goods using Bank cards:
• In accordance with the regulation of the Central Bank of the Russian Federation "on the issue of Bank cards and on transactions made using payment cards" dated 24.12.2004 No. 266-P, Bank card transactions are performed by the cardholder or an authorized person.
• Bank card transactions are authorized by the Bank. If the Bank has reason to believe that the transaction is fraudulent, the Bank has the right to refuse to perform this operation. Fraudulent transactions with Bank cards fall under article 159 of the criminal code of the Russian Federation.
• In order to avoid cases of various types of misuse of Bank cards when paying, all Orders placed on the Site and prepaid by Bank card are checked by the Seller. In order to verify the identity of the owner and their eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
8. RETURN OF GOODS AND MONEY
8.1. the Product is Returned in accordance with the "return Conditions" specified on the Website at http://srilanka24.ru/vozvrat/. The rules for returning Goods can be set by each relevant Seller independently and published on the relevant Seller's Page. EXSPRESSCHEAP is not obligated to return the Goods sold by the Sellers.
8.2. Refunds to the Buyer are made to the personal account of the Internet platform EXSPRESSCHEAP. The customer's ORDER within 2 (two) business days from the date of receipt of the goods at the Seller's warehouse.
8.3. The refund of funds to the Buyer is made to the Bank account within 5 (five) - 30 (thirty) business days (the period depends on the Bank that issued the Bank card), from the moment of receipt of the goods at the Seller's warehouse.
8.4. Return of a good quality Product is a product in its original ("native") packaging, with all tags and labels that were available at the time of sale.
8.5. Damaged items with traces of wear and torn labels are not subject to return! Gift Souvenirs and postcards are also non-refundable.
8.6. the Buyer does not have the right to refuse the ordered and paid Goods.
8.7. Return of Goods of poor quality:
8.7.1. a product of improper quality means a product that is defective and cannot ensure the performance of its functional qualities. The received Product must match the description of the ordered product on the Site http://srilanka24.ru the Difference between the design elements and the description stated on the Site is not a sign of poor quality.
8.7.2. the Appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receipt of the Product.
8.7.3. When receiving an Order at a post office, the Recipient is obliged to inspect the delivered Product and perform its opening in the presence of Mail employees to check the Product for compliance with the declared quantity, assortment and completeness of the Product, as well as to check the service life of the delivered Product and the integrity of the packaging. If there are claims to the delivered Goods (under-investment, attachment of Goods other than those specified in the shipment inventory, manufacturing defects, other claims), at the direction of the Recipient, Mail employees draw up a Report on the identified inconsistencies. If the Recipient has not made a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
8.7.4. If the Buyer was given a Product of improper quality and this was not agreed in advance by the Seller, the Buyer has the right to use the provisions of article 18 "consumer Rights in case of detection of defects in the product" Of the law on consumer protection.
8.7.5.The requirement to return money paid for the product amounts are satisfied within 30 days from the date of the relevant claim by the Buyer and confirmation of their claims the above mentioned documents in the above-specified terms (article 22 of the RF Law "On protection of consumer rights").
8.8. Not subject to exchange and return (according to the List approved by the decree of the Government of the Russian Federation of January 19, 1998 No. 55):
8.9. Refunds are made by returning the cost of the paid Product to the Bank card. The method must be specified in the appropriate field of the return request, which can be found at the address (form) or in another similar document issued by the Seller. Methods of refund of money paid for Goods of poor quality sold by Sellers are determined by such sellers themselves and are indicated on the relevant pages of Sellers.
8.10. A refund can also be made to the Customer's personal bonus account for further payment with bonus points for the ordered product. Learn more about bonus points here.
9. SETTLEMENT OF DISPUTES ON ORDERS
9.1. Settlement of disputes on orders in the following cases:
• The track number for tracking the shipment is not specified by the Supplier, and You cannot track the movement of Your shipment.
• Products received in unsatisfactory condition
• The resulting product differs from the one indicated on the site in terms of parameters, characteristics, or features.
this is done by opening a debate on the site in the "Open debate" section.
The debate is opened no later than 2 (two) days from the date of closing the transaction.
If the seller does not act, the Buyer must contact the support service: write a letter, no later than 15 working days from the opening date of the "Debate" to the email address: email@example.com
In the email, you must provide all the details of the problem, the order number, attach a photo and describe the essence of negotiations with the Supplier.
The EXSPRESSCHEAP team will take all possible measures to resolve the dispute.
10.1. the Seller is not responsible for any damage caused to the Buyer as a result of improper use of Goods purchased on the Internet site.
10.2. Website administration is not responsible for the content or operation of external sites.
10.3. EXSPRESSCHEAP LLC is not responsible for the quality of the Goods sold by the Sellers, as well as for the fulfillment of their obligations to transfer the Goods to the Buyer, according to their completeness and quantity corresponding to the Order made by the Buyer. The buyer hereby agrees that any claims regarding the quality, quantity and completeness of the Product, as well as the delivery time of the Product, shall be sent to the seller whose Product was ordered on the Internet site. At the same time, EXSPRESSCHEAP undertakes to assist Buyers in resolving their claims against Sellers by providing all information available to EXSPRESSCHEAP regarding the operating procedure, terms of sale and return of Goods, the location of the relevant Sellers, as well as any other information essential for resolving such claims that is at the disposal of EXSPRESSCHEAP and is not confidential by law or contract.
10.4. The seller shall:
10.4.1. from the moment of conclusion of this Agreement, ensure that all obligations to the Buyer are fully met in accordance with the terms of this agreement and current legislation. The seller reserves the right to default on its obligations under the Agreement in the event of force majeure.
10.4.2. Process the Buyer's personal data in accordance with the procedure established by the current legislation regarding the organization of processing and ensuring the security of personal data.
10.4.3. In the case of achieving the purpose of processing personal data, the Seller shall stop processing personal data or to ensure its termination (if the processing of personal data is carried out by another person acting on behalf of Seller) and to destroy personal information or to ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) within a period not exceeding thirty days from the date of achievement of the purpose of personal data processing, unless otherwise provided by the contract, the party which, the beneficiary or guarantor of which is the Buyer, other agreement between the Seller and the Buyer.
10.4.4. If the Buyer withdraws consent to the processing of his personal data, the Seller undertakes to stop processing them or ensure that such processing is stopped (if the processing of personal data is carried out by another person acting on behalf of the Seller) and if the storage of personal data is no longer required for the purposes of processing personal data, to destroy personal data or ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) within the time period, not exceeding thirty days from the date of receipt of the specified review, unless otherwise provided for in the contract to which the Buyer is a party, beneficiary or guarantor.
10.4.5. Send one of the following (product receipt, cash receipt, payment invoice, invoice) to the Client's email address that was specified in the Personal Account on the site http://srilanka24.ru
10.5. the Seller has the right to:
10.5.1. Change this Agreement, Product Prices and Tariffs for related services, methods and terms of payment and delivery of goods unilaterally by placing them on the pages of the Internet platform located at the following Internet address: http://srilanka24.ru
10.5.2. all changes take effect immediately after publication, and are considered to be communicated to the Buyer from the moment of such publication.
10.5.3. To exercise the recording of telephone conversations with the Buyer. In accordance with clause 4 of article 16 of the Federal law "on information, information technologies and information protection". The seller undertakes to: prevent attempts of unauthorized access to information and / or transfer it to persons not directly related to the execution of Orders, promptly detect and prevent such facts.
10.5.4. Without the consent of Buyer, to assign its rights and obligations under the Contract to third parties.
10.5.5. the Seller has the right to make restrictions on the Goods delivered to the Customer at the same time.
10.5.6. Use the "cookies" technology. Cookies do not contain confidential information and are not transmitted to third parties.
10.5.7. Get information about the ip address of the Site user http://srilanka24.ru This information is not used to identify the user and is not subject to transfer to third parties.
10.5.8. the Seller has the right to send advertising and informational messages to the Buyer via e-mail and sms-mailings with information about discounts, promotions, new arrivals, etc. the Frequency of mailings is determined by the Seller independently, unilaterally.
10.5.9. the Seller has the right to make restrictions on the amount of ordered goods for one day of delivery.
10.6. the Buyer undertakes to:
10.6.1. before entering into the Agreement, read the contents and terms of the Agreement, and the prices of the Goods offered by the Seller on the Internet site.
10.6.2. in order for the Seller to fulfill its obligations to the buyer, the Latter must provide all necessary data that uniquely identifies it as the buyer and is sufficient to deliver the Goods paid for to the Buyer.
10.6.3. Pay for the ordered Product and its delivery under the terms of this agreement.
10.6.4. Comply with the sales Rules.
10.6.5. Do not use the product ordered on the website for business purposes.
10.7. the site Administration has the right to:
10.7.1. Send the Buyer advertising and informational messages via e-mail and sms-mailings with information about discounts, promotions, new arrivals, etc. the Frequency of mailings is determined by the site Administration independently, unilaterally.
11. CONFIDENTIALITY AND INFORMATION PROTECTION
11.1.User's personal data/The buyer is processed in accordance with the Federal law "on personal data" No. 152-FZ.
11.2. when registering on the Site, the User provides the following information: Last Name, first Name, Patronymic, contact phone number, email address, date of birth, delivery address of the product.
11.3.By providing your personal data to the Seller, the Site Visitor/User/The buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller's obligations to the Site Visitor/User/The buyer within the framework of this Public offer, the Seller's promotion of goods and services, conducting electronic and sms surveys, monitoring the results of marketing campaigns, customer support, organizing delivery of goods to Customers, conducting prize draws among Site Visitors/Users'/ Buyers if any, will be held, control of satisfaction of the Visitor/User's/The buyer, as well as the quality of services provided by the Seller.
11.4.Personal data processing means any action( operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data.
11.4.1. the Seller has the right to send information, including advertising messages, to the User's e-mail and mobile phone/Buyer's. User/The buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the site administration of their refusal by sending a corresponding application to the email address firstname.lastname@example.org. Service messages informing the User/Information about the order and its processing stages is sent automatically and cannot be rejected by the User/Buyer.
11.4.2. Withdrawal of consent to the processing of personal data is carried out by revoking the acceptance of this Public offer by submitting a written application to the address specified above.
11.4.4. the Administration receives information about the ip address of the Site user http://srilanka24.ru This information is not used to identify the user.
11.4.5. the Seller and the site Administration are not responsible for the information provided by the User/ By the buyer on the Site in a publicly accessible form.
11.4.6. the Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent unauthorized access to information obtained during telephone conversations and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with paragraph 4 of article 16 of the Federal law "on information, information technologies and information protection".
*Read more about the procedure for exercising the rights provided for in Federal law No. 152 "on personal data" here.
12. GIFT CERTIFICATES
12.1 The use of this gift certificate (hereinafter referred to as the certificate) implies that the Buyer and/or Holder and/or Bearer of this certificate accepts the terms and conditions set out below.
12.2 This certificate can be used to get a one-time discount in the amount of the certificate's face value in the online store srilanka24.ru on the territory of Russia.
12.3 The value of the nominal value is indicated in rubles on the front side of the certificate.
12.4 The Certificate is non-refundable and cannot be exchanged for cash and is intended for receiving a discount when paying for purchases in the online store.
12.5 The Certificate is valid for 12 months from the date of activation and is a Bearer certificate. At the end of this period, the certificate becomes invalid without notice.
12.6 The moment of activation is the moment when the certificate is purchased.
12.7 The seller of the certificate is not responsible for the loss, theft or damage of the certificate, or its improper use. A lost, stolen, or used certificate cannot be restored.
12.8 The Certificate can only be used once, at the time of payment for the product, the certificate is considered redeemed, and the unused amount of the certificate is not refunded.
12.9 The certificate Seller reserves the right to make changes to these terms and conditions with subsequent publication of information about the relevant changes on the website http://srilanka24.ru. Continued use of the certificate implies that you agree to the new terms and conditions.
12.10 the certificate Bearer receives a discount on any product in the store http://srilanka24.ru in the amount of the certificate's nominal value indicated on the front side of the certificate.
12.11 If the purchase amount is more than the nominal value of the certificate, you can make an additional payment using the card or any of the payment systems accepted for payment in the store.
12.12 If the purchase amount is less than the nominal value of the certificate, the gift certificate is redeemed at the time of payment for the selected product and becomes invalid, the unused discount on the gift certificate will expire.
12.13 if the product is returned, fully or partially paid for with a gift certificate, funds in the amount of the nominal value used to pay for the gift certificate are credited to a new gift certificate of the same nominal value, the remaining funds are returned to the buyer in the same way as the additional payment was made for the purchased product.
12.14 the validity Period of a new gift certificate is calculated from the date of its issue.
13. TERM OF THE PUBLIC OFFER
13.1. This Public offer comes into force from the moment of its acceptance by the Site User/By the buyer, and is valid until the withdrawal of the acceptance of the Public offer.
14. ADDITIONAL TERMS AND CONDITIONS
14.1. The seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
14.2. The Internet platform and the services provided may be temporarily partially or completely unavailable due to preventive or other works or for any other technical reasons. EXPRESS CHIP technical service has the right to periodically carry out the necessary preventive or other work with prior notification of Buyers, in a way that determines independently or without it.
14.3. The relationship between the User/The buyer and Seller are subject to the provisions of Russian law.
14.4. in case of any questions or complaints from the User/The buyer can contact the Seller by phone or in any other available way. All disputes arising between the parties will try to resolve through negotiations. if an agreement is not reached, the dispute will be referred to the site Administration for consideration http://srilanka24.ru
14.5. if it is impossible to resolve the dispute in a pre-trial manner, the parties shall resolve the dispute in court in accordance with the Current Legislation of the Russian Federation.
14.6. If the court finds that any provision of this Agreement is invalid, the decision does not invalidate the remaining provisions
15. FORCE MAJEURE
15.1. Any of the Parties shall be released from liability for full or partial non-performance of their obligations under this Agreement, if this non-performance was caused by force majeure circumstances that arose after the signing of this Agreement. "Force majeure" means extraordinary events or circumstances that such Party could not have foreseen or prevented by the means available to it. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of Russian or foreign state bodies, as well as any other circumstances beyond the reasonable control of either Party. Changes in current legislation or regulations that directly or indirectly affect any of the Parties are not considered as force majeure, however, in the event of such changes that do not allow any of the Parties to fulfill any of its obligations under this Agreement, the Parties must immediately take a decision on how to eliminate this problem in order to ensure that the Parties continue to perform this Agreement.
Updated on October 14 ,2020